Privacy Policy

🔐 Kelby Privacy Policy

At Kelby, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

📥 What Information We Collect

✅ Information You Provide

When you make a purchase, register for an account, or interact with our site, we may collect:

  • Name

  • Shipping and billing address

  • Payment information

  • Contact details (phone number, email)

  • Order history and support details

This allows us to process orders, provide customer support, and improve your shopping experience.

🧭 Information We Collect Automatically

When you browse our site, we may automatically collect:

  • IP address

  • Browser/device type

  • Pages visited and time spent

  • Approximate location

We use cookies and tracking technologies to improve performance, personalize your experience, and understand user behavior.

🔄 Information From Third Parties

We may also receive information from:

  • Shopify (our store provider)

  • Payment processors

  • Advertising and analytics providers

  • Social media platforms

🌍 How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Improve our website and services

  • Provide customer support

  • Send order updates and promotions (with your consent)

  • Detect and prevent fraud

  • Customize your shopping experience

📢 Marketing & Advertising

We may send you marketing emails or promotions about Kelby products.

  • You can opt out at any time by clicking the unsubscribe link in our emails.

  • You can also adjust your browser or cookie settings to manage tracking preferences.

🍪 Cookies & Tracking

We use cookies to:

  • Improve site performance

  • Remember preferences

  • Deliver personalized offers

You can manage or disable cookies in your browser settings. Please note, disabling cookies may limit certain site functions.

We also honor Global Privacy Control (GPC) signals where applicable.

🔓 When We Share Information

We only share your personal data when necessary:

  • With service providers (e.g., shipping, payment processing, marketing)

  • For legal compliance

  • To prevent fraud or abuse

  • In connection with a business transfer (e.g., sale or merger)

We do not sell your personal data.

🌍 International Data Transfers

Your information may be processed outside your country. Where required, we follow legal safeguards (such as Standard Contractual Clauses) to keep your data secure.

🧒 Children’s Privacy

Our store is not intended for individuals under 16. If you believe we may have collected information from a child, please contact us immediately and we will remove it.

🛡️ Data Retention & Security

We use industry-standard security practices to protect your information.
We retain data only as long as necessary to:

  • Fulfill your orders

  • Meet legal/tax obligations

  • Support our business operations

🧾 Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing activities

  • Withdraw consent at any time

  • Request a copy of your data

  • Opt out of targeted advertising

To exercise your rights, please reach out via our Contact Us page. We will respond within the legally required timeframe.

⚖️ Complaints

If you are concerned about how your personal data is handled, please contact us.

  • UK/EU customers can also reach out to their local data protection authority.

  • We are committed to resolving privacy concerns fairly and transparently.

📬 Questions?

If you have questions about this Privacy Policy or how we handle your data, please get in touch through our Contact Us page.